Right of Withdrawal
In the framework of remote sales to consumers, the consumer has the right to withdraw the agreement within 14 days, calculated from the day following the day of delivery, without incurring any penalty and without giving any reason. This right of withdrawal is only granted by private consumers to allow them to assess the purchases in conditions similar to a storefront condition. The consumer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. This right of withdrawal does not apply to legal persons or goods purchased by a natural person for purposes relating to his trade, business, craft or profession. (not applicable on tailor made , aircraft type specific products either)
Consumers who would like to make use of this withdrawal must declare his intentions unequivocally to Aero-pac within 14 calendar days, from the day following the delivery of the goods, via a registered post letter only. When ordering, you will receive a model letter that you can use for this purpose. Furthermore, the consumer must send the product back at his own risk and expense without delay in their original and undamaged packaging, ready for sale, to our company address within 14 days after having exercised his right to withdrawal. Products that are not in this condition when received by Aero-Pac will remain available for one month to the consumer who will have to pay the price there of because we cannot take the products back. The consumer must keep proof of dispatch (street – number – postal code city – Belgium).
When the right of withdrawal was exercised in accordance with the aforementioned conditions, Aero-Pac will repay the received payment within 14 days after notification of the exercise of the right of withdrawal, but not before we have recovered the product in an acceptable condition as described under 6.5. The company will carry out the repayment by means of a bank transfer.
Damaged goods must be refused by the buyer. The buyer must notify Aero-Pac in writing, within 24 hours after the refusal of the damaged goods. If the buyer accepts the damaged goods, all additional costs will be chargeable to the buyer. Complaints about non-conformity and visible failing of our deliveries are to be communicated in writing to Aero-Pac, within 48 hours after delivery. All other complaints must be communicated in writing to Aero-Pac, within 8 days after delivery. The burden of proof rests with the buyer.